Jilve Terms and Conditions — Please read before becoming a member

1. Introduction & consent

By using the Jilve website and platform, you automatically agree to these Terms and Conditions. This document serves as a legal agreement between Jilve and its members. Therefore, it is essential to read and understand the entire Terms and Conditions before joining.

These Terms and Conditions apply to all Jilve platform services — Slots, Live Casino, Sports Betting, Promotions, and any future services. Jilve reserves the right to modify these Terms and Conditions at any time, and members will be notified appropriately of any changes.

If you disagree with any part of these Terms and Conditions, please refrain from using the Jilve platform. If you have any questions or concerns, contact our 24/7 customer service team — they are ready to help you in Bengali.

2. Account registration & eligibility

To open an account on Jilve, you must be at least 18 years old. During registration, you must provide your correct name, date of birth, email address, and other necessary information. Opening an account with false or incorrect information is strictly prohibited and may result in account termination.

One Account Policy

Each person may create only one Jilve account. Multiple accounts are strictly prohibited. If multiple accounts are suspected, Jilve reserves the right to verify and close all accounts if necessary.

KYC Verification

Jilve may request KYC (Know Your Customer) verification before withdrawal or for transactions above a certain amount. This may include copies of your national ID, passport, or other government-issued identification. This verification is done for member security.

• It is the member's responsibility to keep their account password completely confidential.
• Allowing someone else to use your account is prohibited.
• Notify Jilve immediately if you notice any suspicious activity on your account.
• Selling, transferring, or renting your account to a third party is strictly prohibited.

3. Deposit & withdrawal policy

Deposits and withdrawals on Jilve are completely transparent and secure. All financial transactions are protected by SSL encryption. Jilve offers fast transactions through mobile banking and various e-wallets.

Deposit Rules

• Deposits must always be made from a payment method registered in your own name.
• Depositing using third-party accounts or cards is prohibited.
• Deposits are typically added to your Jilve wallet immediately.
• A minimum deposit amount applies — see the payment page for details.

Withdrawal Rules

To withdraw, your account must be verified. Withdrawals are typically processed within 5 to 15 minutes, though verification may take longer if it's still in progress. VIP members receive priority withdrawal service.

• Withdrawals can only be made to the same payment method used for deposits.
• Compliance with anti-money laundering policies is mandatory.
• Additional verification may be requested for suspicious transactions.
• Minimum withdrawal amount must be observed.

4. Bonus & promotion terms

Jilve regularly offers bonuses and promotions to make your gaming experience more enjoyable. However, each bonus has its own terms and conditions that you must follow. Please read all applicable terms carefully before claiming a bonus.

Wagering Requirements

Each bonus has a wagering multiplier. For example, if the wagering requirement is 30x and you receive a 1,000 BDT bonus, you must wager 30,000 BDT before withdrawal. Wagering terms vary by bonus.

• A bonus cannot be claimed more than once.
• Bonuses expire automatically when their validity period ends.
• Bonuses may only be used on specified games — details will be listed for each bonus.
• Sports Betting bonuses cannot be used in Casino and vice versa.
• Bonuses have maximum bet limits — exceeding them may result in bonus cancellation.
• Promotional codes are single-use only and non-transferable.

5. Gaming rules & fair play

All games on Jilve are completely fair and transparent. Each game's outcome is determined by a certified Random Number Generator (RNG). This system is regularly audited by independent third parties to ensure that each result is completely random and not predetermined.

Any attempt at fraud, tricks, or using software to hack the system on Jilve is strictly prohibited. If such activity is detected, the account will be immediately closed and all winnings will be forfeited.

• Each game has its own RTP (Return to Player) information available in the game details section.
• Jilve reserves the right to cancel a round if a technical error occurs during gameplay.
• If a game remains incomplete due to network disconnection, the system will automatically determine the outcome.
• The dealer's decision in Live Casino is final.
• In Sports Betting, winnings are paid after the match result is confirmed by the relevant authority.

6. Responsible gaming policy

Jilve firmly believes gaming is a form of entertainment. We never want any member to face financial or mental difficulties because of gaming. That's why Jilve encourages members to play responsibly and provides various support tools to help.

• Deposit limit: You can set daily, weekly, or monthly deposit limits.
• Cooling-off period: You can take a break from gaming for a specified period.
• Self-exclusion: You may close your account for a specific period or permanently if needed.
• Reality check reminder: If you play for a long time, the system will automatically suggest a break.

Gaming addiction is a serious problem. If you or someone close to you feels gaming is becoming difficult to control, please visit our Responsible Gaming page or seek professional help.

7. Privacy & personal information

Jilve takes your personal information very seriously. Information you provide during registration is used only for account management, verification, and payment processing.

Jilve never sells your personal information to third parties. However, we may be required to share information due to legal obligations, fraud prevention, or regulatory requests. For details, contact us. Privacy Policy Read.

• Your information is protected by SSL encryption.
• For details on cookie policy, see our Privacy Policy.
• You can request to view or delete your saved information at any time.
• You can opt out of marketing communications at any time.

8. Account suspension & closure

Jilve reserves the right to temporarily suspend or permanently close an account in any of the following situations:

• Any violation of these Terms and Conditions.
• Providing false or misleading information.
• Managing multiple accounts.
• Attempted fraud, collusion, or system manipulation.
• Being a minor or playing on behalf of someone else.
• Suspected money laundering or illegal financial activity.
• Failure to cooperate with KYC verification.

If an account is closed, any valid balance (excluding bonuses) will be refunded, though funds may be held during investigation. Members can also request to close their account at any time.

9. Intellectual property & copyright

All content on the Jilve platform — logos, design, text, graphics, software, and other materials — is the intellectual property of Jilve. Copying, reproducing, distributing, or using this content for commercial purposes is strictly prohibited.

• Unauthorized use of Jilve's trademark or logo is prohibited.
• Attempting to reverse engineer any part of the platform is prohibited.
• Automated scraping or data collection is strictly prohibited.

10. Changes & notices

Jilve reserves the right to modify, amend, or update these Terms and Conditions at any time. For any significant changes, members will be notified in advance via email or through the platform.

Continued use of the platform after changes means you accept the new terms. We recommend reviewing this page regularly.

• The date of any change will always be noted at the top of this page.
• Major changes will be notified at least 7 days in advance.
• Contact us with any questions about the terms and conditions.